Welcome to our FAQs section. We’ve compiled answers to common questions about our products, services, and policies to provide you with quick and helpful information. If you can’t find the answer you’re looking for here, please feel free to contact our customer support for further assistance.
Product Information
Q1: What types of snow blowers do you offer?
- A: We offer a range of snow blowers, including single-stage, 2-stage, and 3-stage models. Each type is designed for specific snow-clearing needs.
Q2: How do I choose the right snow blower for my property?
- A: Selecting the right snow blower depends on factors like the size of your property, snowfall volume, and terrain. Our Shop section provides guidance on choosing the best snow blower for your needs.
Q3: What are the key features of your snow blowers?
- A: Our snow blowers are built for performance, durability, and ease of use. They often feature powerful engines, adjustable chute directions, and ergonomic designs.
Order and Shipping
Q4: How can I track my order?
- A: You can easily track your order by visiting our Order Tracking page and entering your order number and email.
Q5: What is your shipping policy?
- A: We offer free shipping within the United States. Orders are typically processed within 1-2 days, with delivery expected within 3-4 days. For more details, visit our Shipping Policy page.
Q6: How do I initiate a return or request a refund?
- A: You can initiate a return or refund by contacting our customer support. We offer a 30-day free return policy and a 14-day money-back guarantee.
Contact and Support
Q7: How can I get in touch with your customer support?
- A: You can reach our customer support team via email at support@polinko.shop
Q8: What are your business hours?
- A: Our customer support is available during 24/7
Q9: Do you offer international shipping?
- A: Currently, we ship within the United States. International shipping may be considered in the future.
Q10: Are your products covered by a warranty?
- A: Yes, our products often come with a manufacturer’s warranty. Please refer to the product description or contact our customer support for warranty details.