At Polinko.shop, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward refund and returns process to make it easy for you.
30 Days Free Returns You have up to 30 days from the date of delivery to return any item that you’re not satisfied with. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
14 Days Money Back Guarantee If you decide that the product you’ve purchased is not right for you within 14 days of delivery, you’re eligible for a full refund. To initiate a refund, please contact our customer support team, and we’ll guide you through the process.
How to Initiate a Return or Refund
- Contact our customer support team at support@polinko.shop
- Provide your order number and the reason for the return or refund request.
- We will guide you through the return process and provide instructions on where to send the item.
Refund Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Shipping Costs Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part.
Contact Us If you have any questions or concerns about our refund and returns policy, don’t hesitate to contact our customer support team. We’re here to assist you and ensure a smooth and hassle-free process.
Contact Information:
- Address: Ithaca, New York State 14850, United States
- Phone: +1 260-601-2369
- Email: support@polinko.shop